How do I submit a request?

You can schedule an appointment or submit a repair request online or via mobile at or give us a call at 775-691-3813.

Do you offer 24/7 services?

Our customer experience team is on hand to answer all of your questions and coordinate service Monday through Friday from 9:00AM to 6:00PM, and Saturdays from 10AM to 3PM. You can also schedule an appointment or request service online at We’re also very responsive on Facebook!

When will my services take place?

Repair services are available Monday through Friday during regular business hours, except holidays. An additional expense may apply for weekend, holiday and evening service.

How do you select the pros sent to my home?

Our team is made of a mix of employees and independent contractors, all of whom are high quality providers. Our customer experience team monitors for appropriate licensing and insurance, extensively reviews the online reputation of our servicers, and follows up to make sure you are consistently satisfied.

Why would I choose a Total Home Experience provider instead of finding a service provider myself?

Our priority is connecting our customers with high quality service providers at an honest price. Total Home Experience saves you the hassle of sifting through endless reviews and playing phone tag, and works with you to meet your needs.